Hello I am Eloghosa Elfreda Omoregbe I am a Customer support specialist / Customer service representative with 3+ years of experience providing high-quality support in fast-paced environments. Skilled in handling customer inquiries, resolving complaints, and using CRM tools like Zendesk and Freshdesk. Known for strong communication, problem-solving, and multitasking skills. Seeking to bring efficiency and empathy to a growing organization.

I am a proactive customer service professional with strong communication skills, empathy, and a genuine love for helping people solve problems. Though I'm early in my career, I’ve built real skills through training, internships, and simulations

My Soft Skills include:

• Clear communication
• Conflict resolution
• Active listening
• Time management
• Verbal /written communication
• Empathy
• Technical troubleshooting
• Politeness
• Proactiveness

I am also very skilled with the following tools:

• Zendesk
• Salesforce